Act III - Branch bank. Table in the Sales and Service Manager.
fault Witch lift your buttocks from the chair and goes to the principal's office. At the time, one of the people in Act II was scratching his ass in that part of the office comes to me and invites me to have to sit at her table. Ask me how I can help.
"I was asking for a complaint form. The Bank has blocked my card by mistake.
"Yeah. So you tell me if this happened to you during the weekend? Is that the weekend had many problems with the cards y. ..
"No, the problem I had on Tuesday. But I have more or less clear what has happened so if you give me the complaint form, please.
-Ya ... is that in order to a claim you must call Customer Service if you want to call it now from here.
-No. The claim I want to put in writing.
"Because we do not have, only those of the Government ...
[But what has given them pound the leaves of the Government, if these are precisely the ones that really go to church. Leaves the bank's internal complaints are only useful if someone wants to give top importance.]
- Of these, those are what I want!
"Okay, now you bring it, but let me look at what has happened exactly, because you should have received a new card with the chip replacing the one you have been canceled. All were delivered.
- And how do you know who surrendered all?
"Because all were sent.
-Send is not the same as surrender. Or is it that you have sent by certified mail?
-mail not normal.
"Then you have the security that has been delivered. The letter may get lost, go to the wrong floor, someone can take from my mailbox, I can think of many ways that a letter does not reach me.
"But we've been tracking. Do not you have called to see if you had received?
"No, never.
-Ya.
gets up and brings me DOS * complaint forms: the bank (not have) and the Generalitat (Catalan Consumer Agency). Before you begin filling it occurs to me to make an interesting thought:
- Should not the Bank of Calafell have the ability to know if a customer still using an old card and then to take appropriate action to alert you have to contact the Bank to pick up the new?
"That is how we did.
rose again and shows me a list that includes all persons who were mailed the new card and that months later still had not activated. The girl I said:
-A these people have been calling to say "hey, did you get the card? Well activadla." And if we say no, we ask you to stop by the office to collect it. The error that has occurred is that you are on this list, we have not named and has blocked the card.
- Can you see if the Queen Consort in this listing?
"Yes, here it is.
"Well the card is still operational.
"Okay, let's do something, we ask for new cards to two so you can come to collect the same day.
- Does that mean cancel your card now?
"Yes.
The first thing that goes through your head is saying, "to have a college degree, probably in Economics, I think it's a pretty stupid idea, there are many people out of work you could do your job better and I seems that money is handled in banks is in the hands of genuine incompetent. " Instead I said:
"It seems like a good idea because right now the only card that helps us get money and buy. We can not do without it until Monday of next week.
"Sure.
And to try to prove a person who controls and that really wants to help and not hinder me says
- Is the Queen Consort at home? The call to ask him to check if it still works today card. If it works, fine. If not, tell me. In any case I call before two in the afternoon to tell.
not quite understand the strategy of making this call. If the card works, cojo. If not, will have to go to the office to poke the commercial manager. It seems a rather silly but harmless idea, so we'll make the call.
Ring, ring. The Queen Consort with me sleepy voice answered. I explain that I'm solving the card and check his work. Mission accomplished.
"Well, now if you do not mind, will fill the two claim forms.
Twenty minutes later, with sore hands, and I did not write much in my exam time, I leave the official pages of the Government for the seal and give me my copy. The bank, as there has been tracing sheet, I ask that the seal and make me a photocopy.
profidén And with a smile, hoping that all this has served as something, I say goodbye to the business manager with my claims under the arm.
* is curious to know that this self-proclaimed bank financial institution receives fewer complaints ... But if they make it impossible for you not to!
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